Privacy Policy

Muto Studio — United States

Last Updated: May 15, 2026

Introduction

At Muto Studio, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Muto Estudio Digital S.A.S. BIC (“Muto Studio,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects the information you provide when you visit our website, contact us, request a proposal, or purchase our services.

Muto Studio is headquartered in Barranquilla, Colombia and provides digital marketing, web development, software development, branding, artificial intelligence, automation, and related professional services to businesses throughout the United States and internationally.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to:

• Visitors to our website
• Prospective clients
• Existing clients
• Business partners
• Individuals who communicate with us through any available channel
• Users interacting with our marketing campaigns

This Policy applies only to information collected by Muto Studio and does not apply to third-party websites or services linked from our website.

2. Information We Collect

Depending on how you interact with us, we may collect different categories of personal information.

Personal Identification Information

This may include:

• Full name
• Business email address
• Phone number
• Company name
• Job title
• Business address
• Country
• State or region
• Website URL

You voluntarily provide this information when completing forms, requesting proposals, booking meetings, subscribing to newsletters, or contacting us.

Business Information

To better understand your project and provide accurate recommendations, we may collect information such as:

• Industry
• Company size
• Marketing objectives
• Project requirements
• Budget ranges
• Existing technology stack
• Current website information

Project Information

During our engagement we may collect information including:

• Design files
• Brand assets
• Website content
• Project documentation
• Technical requirements
• User stories
• Software specifications
• Feedback and approvals

Payment Information

Payments are processed through secure third-party payment providers.

Depending on the selected payment method, we may receive information such as:

• Billing name
• Billing address
• Invoice history
• Payment status
• Transaction reference numbers

Muto Studio does not store complete credit card information on its own systems.

Technical Information

When you browse our website, certain information is collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Screen resolution
• Language settings
• Time zone
• Referring website
• Pages visited
• Time spent on pages
• Navigation behavior
• Click activity
• Session identifiers

This information helps us understand how visitors use our website and allows us to improve its performance.

Cookies and Similar Technologies

Our website uses cookies, pixels, local storage, analytics technologies, and similar tools to:

• Remember your preferences
• Improve website functionality
• Analyze traffic
• Measure marketing performance
• Personalize content
• Improve user experience
• Maintain website security

Additional information regarding cookies is available in our Cookie Policy.

Information from Third Parties

We may receive information from trusted third-party providers including:

• Google
• Meta
• LinkedIn
• HubSpot
• Calendly
• Payment processors
• Advertising platforms
• CRM systems
• Marketing automation platforms

Information obtained from these providers is handled in accordance with this Privacy Policy and applicable law.

3. How We Use Your Information

We use personal information only for legitimate business purposes.

These purposes include:

Providing Services

To:

• Deliver contracted services
• Develop websites
• Manage digital marketing campaigns
• Create branding materials
• Develop software
• Implement AI solutions
• Provide technical support

Customer Communications

To:

• Respond to inquiries
• Schedule meetings
• Send project updates
• Provide technical assistance
• Deliver requested information
• Notify you about service changes

Project Management

To:

• Prepare proposals
• Generate quotations
• Manage contracts
• Coordinate deliverables
• Track project progress
• Maintain documentation

Billing and Payments

To:

• Issue invoices
• Process payments
• Maintain accounting records
• Prevent payment fraud
• Comply with tax obligations

Marketing Communications

With your consent, where required by law, we may send:

• Company news
• Industry insights
• Educational resources
• Event invitations
• Service announcements
• Promotional offers
• Newsletter updates

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.

Website Improvement

We analyze website usage in order to:

• Improve navigation
• Optimize performance
• Identify technical issues
• Enhance accessibility
• Improve user experience
• Develop new features

Security

We process information to:

• Detect fraud
• Prevent unauthorized access
• Protect our infrastructure
• Monitor suspicious activity
• Respond to security incidents

Legal Compliance

Your information may also be processed to comply with:

• Applicable laws
• Regulatory obligations
• Court orders
• Government requests
• Tax requirements
• Contractual obligations

4. Legal Basis for Processing

Depending on applicable law, Muto Studio processes personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Protection of legal rights
• Fraud prevention and security

We process only the information reasonably necessary for the purposes described in this Privacy Policy.

5. Sharing of Personal Information

Muto Studio respects your privacy and does not sell your personal information.

We may share personal information only when necessary to operate our business, provide our services, comply with legal obligations, or protect our legitimate interests.

Personal information may be shared with the following categories of recipients.

Service Providers

We work with carefully selected third-party providers that help us deliver our services, including:

• Cloud hosting providers
• Customer Relationship Management (CRM) platforms
• Payment processors
• Marketing automation platforms
• Analytics providers
• Email delivery services
• Meeting scheduling platforms
• Customer support tools
• Security monitoring providers
• Software development and collaboration platforms

These providers may process personal information solely for the purpose of delivering their services on our behalf.

Business Partners

Where appropriate, we may share limited information with trusted business partners involved in delivering services requested by the Client.

Such partners are expected to maintain appropriate confidentiality and security standards.

Legal Authorities

We may disclose personal information when required to:

• Comply with applicable law
• Respond to lawful governmental requests
• Protect our legal rights
• Investigate fraud or security incidents
• Enforce contractual agreements
• Protect the safety of our users or the public

Corporate Transactions

If Muto Studio undergoes a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

6. International Data Transfers

Muto Studio is headquartered in Colombia and serves clients throughout the United States and other countries.

As a result, personal information may be transferred to and processed in:

• Colombia
• United States
• Countries where our cloud infrastructure or trusted service providers operate

Whenever international transfers occur, we implement commercially reasonable safeguards designed to protect personal information throughout the transfer and processing lifecycle.

These safeguards include:

• Encrypted communications
• Access controls
• Vendor due diligence
• Confidentiality obligations
• Secure cloud infrastructure
• Data minimization practices

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

Typical retention periods include:

When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of using commercially reasonable methods.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Know

You may request information regarding:

• The categories of personal information we collect
• The sources of that information
• The purposes for which it is used
• The categories of third parties with whom it is shared

Right of Access

You may request access to the personal information we maintain about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of your personal information, subject to legal, contractual, accounting, or regulatory retention requirements.

Right to Data Portability

Where applicable, you may request a copy of your personal information in a commonly used electronic format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing conducted before such withdrawal.

Right to Opt Out of Marketing Communications

You may unsubscribe from marketing communications at any time.

Operational communications related to active services, invoices, contracts, or support requests may continue after opting out of marketing messages.

State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Muto Studio will honor applicable rights where legally required.

9. Exercising Your Rights

To submit a privacy request, please contact us using the information provided at the end of this Privacy Policy.

To protect your information, we may request verification of your identity before processing your request.

We will respond within the timeframe required by applicable law.

10. Data Security

Protecting personal information is an important part of our operations.

Muto Studio maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, misuse, or loss.

These safeguards include:

• SSL/TLS encrypted communications
• Secure cloud infrastructure
• Role-based access controls
• Multi-factor authentication
• Password management policies
• Routine software updates
• Security monitoring
• Firewall protection
• Backup procedures
• Vulnerability assessments
• Employee privacy and security training

Although we continuously work to protect personal information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are intended for businesses and individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 13 in accordance with the Children’s Online Privacy Protection Act (COPPA).

If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will promptly delete such information.

Parents or legal guardians who believe a child has submitted personal information to us may contact:

[email protected]

12. State Privacy Rights

Depending on your state of residence, you may have additional rights under applicable state privacy laws.

These rights may include:

• The right to know what personal information we collect.
• The right to access your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to receive a portable copy of your personal information where applicable.
• The right to opt out of certain types of data sharing or targeted advertising where required by law.
• The right to appeal certain privacy decisions where provided by applicable law.

Muto Studio will honor applicable privacy rights as required under the laws of your state of residence.

13. California Privacy Notice

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.

Subject to applicable law, California residents may request:

• Disclosure of the categories of personal information collected.
• Disclosure of the sources from which personal information is collected.
• Disclosure of the business purposes for collecting personal information.
• Disclosure of categories of third parties with whom personal information is shared.
• Correction of inaccurate personal information.
• Deletion of personal information.
• Access to specific pieces of personal information maintained by Muto Studio.

Muto Studio does not sell personal information and does not knowingly share personal information for cross-context behavioral advertising in exchange for monetary compensation.

14. Nevada Privacy Rights

Nevada residents may request that Muto Studio not sell certain personal information covered under Nevada privacy law.

Because Muto Studio does not sell personal information, no additional opt-out action is currently required.

15. Sensitive Personal Information

Muto Studio does not intentionally collect or process sensitive personal information unless it is necessary to provide requested services or comply with legal obligations.

Sensitive information may include:

• Government-issued identification numbers
• Financial account information
• Authentication credentials
• Other information classified as sensitive under applicable law

When such information is required, we implement appropriate technical and organizational safeguards designed to protect it.

16. Artificial Intelligence Services

Certain Muto Studio services may incorporate artificial intelligence (“AI”) technologies to improve productivity, automate workflows, generate content, assist with software development, or support marketing activities.

When AI technologies are used:

• Personal information is processed only as reasonably necessary for the requested service.
• AI-generated content may be reviewed by qualified personnel before delivery.
• Confidential client information is handled in accordance with contractual obligations and internal security policies.
• We do not intentionally use confidential client information to train publicly available AI models unless expressly authorized by the client or required by the applicable provider’s terms.

Clients remain responsible for reviewing and approving AI-assisted deliverables before implementation or publication.

17. Automated Decision-Making

Muto Studio does not make decisions that produce legal or similarly significant effects based solely on automated processing of personal information.

Where automation or AI tools assist our services, meaningful human oversight remains part of our decision-making processes.

18. Cookies and Tracking Technologies

Muto Studio uses cookies and similar technologies to:

• Maintain website functionality.
• Improve user experience.
• Analyze website traffic.
• Measure website performance.
• Support marketing activities.
• Enhance website security.

Depending on your location, you may be presented with a cookie consent banner allowing you to manage your cookie preferences.

Additional information is available in our Cookie Policy.

19. Do Not Track (DNT) Signals

Some web browsers offer a Do Not Track (DNT) setting.

Because there is currently no universally accepted industry standard for responding to DNT signals, Muto Studio does not currently respond differently to browser-based Do Not Track requests.

You may manage cookies and tracking technologies through your browser settings or our Cookie Preferences Center.

20. Data Breach Notification

If Muto Studio becomes aware of a security incident involving personal information, we will investigate the incident promptly.

Where required by applicable law, affected individuals and appropriate regulatory authorities will be notified within the timeframes established by applicable legal requirements.

We also take reasonable steps to mitigate potential risks and prevent similar incidents from occurring in the future.

21. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

These third parties operate independently and maintain their own privacy practices.

Muto Studio is not responsible for the content, security, or privacy practices of third-party websites.

We encourage users to review their respective privacy policies before providing personal information.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Applicable laws and regulations.
• Business operations.
• Technology.
• Security practices.
• Services offered.

Material changes will become effective upon publication of the updated Privacy Policy on this website.

The “Last Updated” date at the top of this Policy indicates when it was most recently revised.

23. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

24. Effective Date

This Privacy Policy is effective as of May 15, 2026, and supersedes all previous versions.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.